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VeriFone Technical Support
Below you will find the latest technical support for select
VeriFone payment solutions. Additional resources can be
located by visiting our Technical
Support Contact page.
Installation Guides
Installation Instructions
Accessories Guides (U.S. Only)
Payment Software Support
JCharge
PCCharge
PCCharge DevKit
RiTA Server
Developer
Support
Other Resources
Advice for Those Seeking Technical Support
Although VeriFone manufactures the terminal hardware
and peripherals (printers, scanners, etc) for point-of-sale
(POS) devices, each component is sold to distributors and
partners. After that sale, each individual company loads
the equipment with applications/software proprietary to
each bank and processor. Only they control how to track
data relating to serial numbers, truncation, ability to
upgrade, parameters, account specific information, etc.
VeriFone does not have access to that information.
If you have questions about how your application is functioning
(like error messages, slow processing times, sales instructions,
deposit information, address changes), or have operational
questions (like how to process refunds, voids, or other
sales transactions) it is advisable to contact the company
that sold you your VeriFone equipment or the bank or processor
that currently handles your credit card processing account.
They will be able to assist in the resolution of your issue.
Should they recommend that you repair your equipment, our
Repair Department
can be reached Mon-Fri from 8AM-7PM Eastern at 1-800-VeriFone,
option 4, option 2, and option 1.
We understand the importance of reliable, consistent POS
equipment performance. Your satisfaction with our equipment
is very important to our continued success, and we appreciate
your choice of VeriFone. We look forward to providing you
with more sophisticated and exciting Point-of-Sale choices
in the years to come!
If you still require assistance with your VeriFone product,
additional resources can be located by contacting VeriFone
Technical Support.
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