PROBLEM

PROBLEM	EXPLANATION	SOLUTION
"NO LINE’ appears in terminal display	The terminal is not recognizing the phone line.	1. Make sure that no other receivers on the same phone line are off the hook. 2. Make sure that a phone cord is connected to the terminal and plugged into a working phone jack.
Card reader is not reading cards	1. Card’s magnetic strip may be damaged or card was swiped in wrong direction. 2. Card reader is dirty.	1. Make sure that magnetic strip on card is facing the -proper direction. If possible try swiping an alternative card; magnetic strip may be damaged or faulty. 2.Clean head.
During a debit transaction the terminal response is "INVALID PIN"	The terminal has the incorrect working (PIN) key.	Call customer service for assistance.
Invalid Expiration Date" on display when card expiration date is valid.	Date & Time in terminal is incorrect.	Reset the Time and Date
Possible PIN pad error		1. Make sure that pin pad is connected to terminal with a working cord. 2. Reset terminal to initialize pin pad
Printer does not function properly		1. Remove paper cover and clear any possible paper jams. Replace paper. 2. If using a thermal printer verify that the paper is facing the proper, heat-sensitive side. 3. Check merchant options and verify that No Paper Mode is switched to No. This turns No Paper Mode off.
Receipt prints "CANCELED"	When the receipt prints "Canceled" the terminal is informing you that the attempted transaction was unsuccessful.	Write down any messages displayed on the terminal display prior to the printing of the receipt. all the Lipman help desk for further assistance.
Terminal displays "20XX NOS BACK TO PROG.	Terminal was reset and has returned to the NOS menu.	Press enter. The terminal will run the program and return to the idle prompt. If the program does not exist call customer service for assistance.
Terminal displays "NO DIAL TONE"	Terminal is not picking up (recognizing) the dial tone.	1. For Downloads Exchange prefix may be needed. 2. For Transactions Exchange prefix may be needed.
Terminal displays "NO PRINTER / PAPER" with paper in the printer	1. The terminal is not recognizing the printer. 2. The terminal is not connected to the printer. 3. The printer is not in print mode.	1. Reconfigure the terminal for the correct printer. 2. Connect the printer to the terminal with a working connection. 3. Make sure the printer is in print. (See printer documentation for further details)
Terminal seems to have no power		1. Make sure that power supply is connected to the terminal and plugged in to a working power outlet. 2. Make sure that the power switch (2070, 2060U) is in the on position. 3. Recharge battery (2070, 2060U)
The terminal screen is locked up and won’t respond to key commands.	The terminal is being used with the wrong power supply.	Connect the proper power supply and then simultaneously press and hold the *1,5,9, Review/Backspace* keys to reset the terminal.
The terminal skips certain menu functions.	The terminal is a 2080+ loaded with an RTP application.	The unavailable options must be changed with the .C.C. and the terminal must have a parameter downloaded to activate the changes. Call your customer support desk for assistance.
The terminal will not print the last receipt when attempting to print using *<ALPHA/COPY>*.	The last printed receipt was not a transaction.	Print the receipt using the menu option last receipt
Unable to edit Working Key or Master Key location.	Terminal not recognizing PIN pad. 1. 2080+ - May not have correct [RTP] application. 2. PIN pad not connected to terminal.	1. Redownload terminal with the correct application. 2. Disconnect terminal from power and connect PIN pad. Reconnect power.
Terminal displays "NO Mkey" during debit transaction	1. Terminal is looking in the wrong Master key slot. 2. PIN Pad is not encrypted properly.	1. Call customer service help desk to change the working key in the terminal. 2. Call sales or bank representative to have PIN pad re-encrypted.
Terminal password not working.	1. Date in terminal is incorrect. 2. Terminal was programmed from a protected center.	1. Reset the Time and Date 2. Call help desk for protected password.